Return Policy
RETURNS
ADDITIONAL NON-RETURNABLE ITEMS:
- Customized or Personalized Items
- Opened Writing Instruments
- Damaged or Missing Packaging
-
Notebooks with obvious signs of use
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
REFUNDS (IF APPLICABLE)
Once return is received and inspected, we will notify you of refund approval/rejection.
If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method. Refunds typically clear accounts within 3-5 business days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- Check your bank account and contact your bank.
- Check your credit statement and contact your credit card company.
If you've taken above steps and see no refund posted after 7 business days, contact us at celia_bao@outlook.com.
SALE ITEMS
Sale items are refundable on a case-by-case basis. For example, liquidated or discontinued items are not returnable and therefore not available for refund under most circumstances.
EXCHANGES
We do not authorize exchanges. We only replace items that are defective or damaged when new out of box within the 30-day policy. Send notification of defect/damage along with clear pictures to celia_bao@outlook.com.
SHIPPING
Request authorization to return by emailing celia_bao@outlook.com.
Do not send unauthorized returns to our facility, as they may not be tracked appropriately if not labeled correctly.
You are responsible for return shipping costs outside the 30-day day manufacturer policy. Shipping costs are non-refundable.
We highly recommend using a trackable shipping service or purchasing shipping insurance. We are not liable for damage/loss of return by carrier service, which may impact eligibility for refund/replacement.